Subscription & Refunds

1. Plan and pricing

SeekrX Standard is billed at $15.00/month. If you signed up under a limited-time promotional price (for example, SeekrX Founders at $10.00/month), that price is shown on your Settings > Subscription page and is honored for as long as your subscription remains active without a gap.

2. Billing

Your subscription renews automatically each billing period and is charged to the payment method on file via Stripe, our payment processor. SeekrX never sees or stores your full card number.

Access to the paid features of the Service depends on your subscription remaining in active (or trialing) status with Stripe. If a renewal payment fails, your subscription's status may change and access to the Service may be paused until payment is resolved.

3. Cancellation

You can cancel anytime from Settings > Subscription. Cancellation stops future renewals; your access continues through the end of the billing period you've already paid for.

4. Refunds

7-day money-back guarantee. Your first payment on SeekrX is covered by a 7-day money-back guarantee: request a refund within 7 days of that first payment and we'll refund it in full and end your subscription immediately. This guarantee applies once per customer, to your first qualifying payment only — it does not apply to renewal payments, and it cannot be claimed a second time on the same identity (including after closing and reopening an account). Request it anytime from Settings > Subscription.

Outside that 7-day window, payments (including renewals) are generally non-refundable — when you cancel, you keep access through the period already paid for and are not charged again, but the payment itself is not returned. Two exceptions: where a refund is required by law, or where we determine a payment resulted from a billing or service error on our end. If you think either applies to you, contact us at [email protected] and we'll look into it case by case.

Canceling your subscription (Section 3) and requesting a refund are different actions — canceling on its own never triggers a refund, and requesting the 7-day guarantee refund cancels your subscription as part of issuing it.

5. Changes to pricing or plans

If we change pricing for the plan you're on, we'll give you notice before it applies to your next billing period.

6. Contact

Billing questions go to [email protected] or our support form.